horizon blue cross blue shield member services phone number

As a Horizon Blue Cross Blue Shield member, it's essential to understand the various services available to you. One of these services is the Quality Improvement (QI) Program, which aims to ensure that our healthcare services meet the highest standards.

The QI Program is designed to improve the quality of care provided by Horizon NJ Health and its Family of Companies. The program's objectives are to promote a culture of continuous improvement, foster collaboration among healthcare providers, and enhance patient outcomes.

To achieve these goals, the QI Program has established several initiatives and opportunities for improvement. For instance, we have implemented new programs aimed at improving patient engagement, reducing hospital readmissions, and enhancing care coordination.

The program's performance is regularly monitored and evaluated to ensure that it is meeting its objectives. We also develop an Annual QI Work Plan, which outlines our goals and objectives for the upcoming year.

Our QI Program has a well-defined function and process, with a clear organizational structure in place. The program is led by a team of dedicated professionals who work closely with healthcare providers to identify areas for improvement and implement changes.

As part of our commitment to quality improvement, we have set specific goals and objectives for the QI Program. These include reducing hospital readmissions, improving patient satisfaction, and enhancing care coordination.

We are proud to share that our QI Program has achieved significant results in recent years. For example, our 2022 CAHPS and HEDIS results demonstrate our commitment to providing high-quality healthcare services.

As a Horizon Blue Cross Blue Shield member, you can make an appointment with one of our healthcare providers or access additional resources through our website. We are dedicated to serving the healthcare needs of New Jersey residents and are committed to being your trusted partner in health.

For more information about Horizon NJ Health's Quality Improvement Program, please contact us at .

Horizon blue cross blue shield member services phone number